1. Overview
This page explains how we handle payments, invoices, and project billing. Our goal is to keep everything clear, transparent, and fair for both parties before any work begins.
By engaging our services, clients agree to the terms outlined below.
2. Payment Structure
We operate using three standard payment models depending on the type of work:
🔹 One-Off Projects
(e.g. websites, design, builds)
For fixed-scope projects:
- 50% upfront payment required before work begins
- 50% final payment due upon completion and before delivery of final files or launch
Work will only begin once the initial payment is received.
🔹 Small Tasks / Quick Services
For smaller jobs:
- 100% upfront payment is required before work starts
This applies to tasks such as:
- Landing pages
- Minor edits
- Logo or design tasks
- One-time setups
🔹 Monthly Services / Retainers
For ongoing services such as marketing, maintenance, automation, or lead generation:
- Payment is billed monthly in advance
- First payment is required before onboarding begins
- Services continue on a rolling monthly basis unless cancelled
3. Invoicing & Payment Terms
- All invoices must be paid before the stated start date or continuation of work
- Standard payment terms: due upon receipt unless otherwise agreed
- We reserve the right to pause or delay work if payment is not received on time
4. Project Start Conditions
Work on any project begins only when:
- Payment has been received (full or deposit as agreed)
- Project requirements have been confirmed by the client
Delays in payment may result in delays in project timelines.
5. Refund Policy
Due to the nature of digital services:
- Payments for work already started are non-refundable
- Deposits are used to secure time, resources, and project scheduling
- If a project is cancelled after work begins, the deposit is retained
6. Revisions & Scope Changes
- Each project includes a defined scope agreed before starting
- Additional work outside the agreed scope may incur extra charges
- Any scope changes must be confirmed in writing before execution
7. Late Payments
- Overdue invoices may result in paused work
- Continued delays may lead to project cancellation
- Access to deliverables may be restricted until payment is completed
8. Accepted Payment Methods
We accept:
- Bank transfers
- Mobile money (if applicable)
- Card payments (if enabled via payment processor)
Details will be provided on the invoice.
9. Agreement
By paying an invoice or deposit, the client confirms they have read and agreed to this payment policy.